Shipping – Is It Always Free?

We pay to ship our goods just like any other company but we’re able to offer free shipping because there is a significant administration saving on web-based orders, so we pass this saving on to you.

As long as your web order is over £75 plus VAT and the delivery address is mainland UK then you won’t pay a penny for delivery.

Orders under £75 incur a small fee to cover the administration of a low value order.

Deliveries to Northern Ireland, the Republic of Ireland and the Channel Islands are all subject to a shipping surcharge imposed by our courier – this is something we cannot avoid, and unfortunately have to pass on.

We recommend that Non-UK Mainland customers make larger orders to make the cost of the shipping more palatable.

If you are based in a country outside the UK and Ireland that we’re able to fulfill orders to then please contact us for a quotation, stating the items you are interested in.

  • Next Day Shipping

    All online orders placed before 1pm, Monday – Friday are usually despatched on the same day. Delivery can be expected the following working day, although we use a 48 hour service, so please allow a further day, especially at peak times. Orders placed on the weekend will ship on the next working day.

  • Tracking your Parcel

    After your goods have been despatched Parcelforce will send you an email with tracking details. If you have questions about the tracking you can contact either us or Parcelforce.

  • Unsuccessful Deliveries

    If no-one is in when delivery is attempted, Parcelforce will leave a card instructing you to visit your local Post Office to collect the parcel. If you have any issues, please contact Despatch on 01202 489 500 within 1 week of despatch.

  • Saturday Delivery

    Mainland UK orders are shipped with Parcelforce insured 48 hour delivery, this is working days and does not include Saturdays and Sundays. Saturday delivery is possible, but the surcharge is £15 so we do not offer it.

  • Out of Stock Items

    If the item you would like to order is currently out of stock, the Add to Cart button will be replaced by a ‘Notify Me’ button, which allows you to enter your email address and get a notification when it is back in stock.

  • Non-UK Mainland

    Please note that we are only able to offer free delivery to mainland UK (England, Wales and Scotland). Other regions incur a fuel surcharge, which unfortunately we have no option but to pass on. Please contact us for a shipping quote for your order.