VMI 3550 Servicing

Get your machine back to full health with our repair and servicing options


Basic Refresh
£165 ex vat

Replacement of Commonly Worn Parts
Shipping (Both ways)
1 Month Serviced Parts Warranty


Full Service
£235 ex vat

Replacement of Commonly Worn Parts
Additional Parts and Accessories
Shipping (Both ways)
20% Discount on Consumables
3 Month Serviced Parts Warranty


Add 12 Months Warranty
£349 ex vat

Replacement of Commonly Worn Parts
Additional Parts and Accessories
Shipping (Both ways)
25% Discount on Consumables
12 Month Full Machine Warranty

Service Plans Breakdown

With each step up you get all the benefits of the previous plan plus extras

Bronze Service Benefits

  • 1 x Turntable Mat
  • 1 x Switching Regulator
  • 2 x Rubber Grommets
  • 1 x Thermo-protector
  • 1 x New Outer Box (for shipping)
  • 2 Hours’ Labour
  • Shipping (Both ways)
  • 1 Month Serviced Parts Warranty

Silver Service Benefits

  • All the Bronze Service Benefits
  • 1 x Clamp Knob
  • 1 x Logic Board
  • 1 x New Power Lead
  • 1 x Printed User Manual
  • Extra 1/2 Hour Labour
  • 20% Discount on Consumables
  • 3 Month Serviced Parts Warranty
    (instead of 1 month)

Gold Service Benefits

  • All the Bronze Service Benefits
  • All the Silver Service Benefits
  • 25% Discount on Consumables
    (instead of 20% discount)
  • 12 Month Full Warranty
    (instead of 3 months limited warranty)

Service Specifics

What you can expect from the service

Quick Turnaround Time

Including one day of shipping each way, we aim to service and return your machine within five working days.

Completely Refreshed

As well fitting the service parts, we also fully clean down the machine. When we’re done, it will look almost good as new!

No Hidden Surprises

Sometimes we find additional problems with machines. But we will always contact you before carrying out any additional work.

Booking Your Service

Submitting a booking here today is no-obligation, we will contact you within one working day to discuss your servicing and/or repair requirements.

If you have any questions about servicing, call us on o800 412 5424.

Please read the terms and conditions before booking your service.

i. Confirming the Booking
Submitting a service booking request through this page is non-obligational. We will contact you within one working day to confirm the booking date and time and clarify any other details. We will raise a support case and you will be given the case number to quote in any further communication.

ii. Collections & Return Delivery
The price of each service plan includes delivery both ways to mainland UK addresses only. If you are based outside of mainland UK please contact us for a delivery quote. We will arrange a collection of the machine. If you choose ‘next working day’, then this will be the next available working day after we have confirmed the service booking with you. You can choose a specific date of collection if you wish, this must be Monday-Friday, excluding bank holidays – we will have to confirm this collection day with you.

iii. Packaging
We can not guarantee our work unless we’re able to return your machine to you in its protective packaging. If you do not have the original packaging then we will need to send a set to you before arranging the collection. The cost of a new set of packaging is included in the service plans as standard but we will need to add a £5 plus VAT carriage charge to the final bill if packaging is needed to be sent out. If your machine is sent to us in non-official packaging, then if any damage occurs during transit, it will not be covered under the service plan and any existing warranty is voided.

iv. Service Duration
The service usually takes 1-2 days, so including collection and return shipping you should expect the machine back within 4-5 working days. If there is going to be an extended delay due to a parts shortage or any other reasons, you will be informed straight away.

v. What is Covered
The service plans cover the replacement of all the listed parts and any necessary extras. If any additional parts are deemed necessary to satisfactorily service the machine, you will be contacted first for approval of the additional charges. If you decline the replacement of any additional parts we regret that we can not provide the warranty cover which is included in the silver and gold plans.

vi. Serviced Parts Warranty
Only the parts replaced as part of the service are covered. If a problem arises within the allotted warranty period, we will replace said parts at no extra cost. You will, however, be responsible for any carriage costs. ‘Full Machine Warranty’, which is included with the Gold plan, offers full cover for the whole machine over a 12 month period. All warranty options assume part failure occurs within normal use; if a part fails due to overuse or misuse then it is not classified as a warranty repair.

vii. Discount on Consumables
You are entitled to a discount on any consumable order placed with the purchase of a silver or gold service plan. If you would like to take us up on this offer, simply let us know when we contact you during the setup of the machine service.

Your Name

Your Email

Phone Number


Preferred Method of Contact

Preferred Service Plan

Your Machine's Serial Number:

Collection Address

Return Address (if different)

Additional Comments

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